Professional, courteous, great knowledge base, and reliable. My Wife and I were first time homebuyers with plenty of questions and just as much anxiety about the whole process. From escrow to closing, Long was with us each and every step- carefully explaining what needed to be done and updating us of any information available. One of the highlights of his professionalism is his dependability- whether it was a text at 9:30 pm or a phone call at 8am, whenever I had a question about the escrow process, he was there to answer it. The purchase of our home was time sensitive and we were able to bid on a home, go into escrow, and close the deal within a month. (3 weeks to be exact)I would not hesitate to use Long as my Real Estate Lending Manager in the future. Kudos also go out to his assistant, Alexis, I'm sure she worked relentlessly behind the scenes to make this process go along smoothly.